public power governing body’s primary fiduciary duty is to represent the
interests of the owners (customers) of the utility by assuring the
organization’s long-term viability through (1) providing appropriate direction
and (2) assuring the utility is using resources and operating efficiently and
effectively. This responsibility is accomplished through due diligence:
monitoring the performance of the organization and the individuals who run it.
This session describes the steps the board and management should take in
developing an effective process for monitoring utility performance to assure it
is delivering the highest value to customers.
Jeff Tarbert, Executive Consultant, American Public Power