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Performance Monitoring and Accountability

    The public power governing body’s primary fiduciary duty is to represent the interests of the owners (customers) of the utility by assuring the organization’s long-term viability through (1) providing appropriate direction and (2) assuring the utility is using resources and operating efficiently and effectively. This responsibility is accomplished through due diligence: monitoring the performance of the organization and the individuals who run it. This session describes the steps the board and management should take in developing an effective process for monitoring utility performance to assure it is delivering the highest value to customers. 

    

   o    Instructor: Jeff Tarbert, Executive Consultant, American Public Power Association

       Member: $89.00

       Nonmember: $179.00

 

Product Code

4435

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