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Improving Customer Service/Operational Efficiency

As all sectors of the U.S. economy, public power utilities must do more with less. This webinar presents how utilities can leverage new integrated software and technologies to provide better customer service and operate more efficiently while reducing the burden on staff. Case study information will cover how the integration of outage management, interactive voice response/call management, geospacial information systems, and engineering analysis solutions improve system reliability, response time, restoration time, and customer communications and care.

o    Instructors: Steve Collier, Vice President of Business Development, Milsoft Utility Solutions, Inc.; Jim Briggs, General Manager of Utilities, Georgetown Utility Systems, Georgetown, TX

Member: $89.00

Nonmember: $179.00


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