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The Management of Successful Customer Service Ops

This webinar covers five key areas of a successful customer service department:

  1. The environment of the department—with emphasis on the efficiency of the working set up of the customer service representative (CSR) and also the lobby and customer experience
  2. Identifying the resources that the CSR needs to be fully responsive and able to quickly resolve a customer’s needs
  3. The personnel who make up the CSR staff—identifying the necessary characteristics of a CSR and what should be sought out during the hiring process
  4. Training—on-going training is a critical part of a successful customer activity
  5. Measuring/evaluating performance and identifying performance gaps to show where additional training is required and where staff issues exist

o    Instructor: Wallace Barron, President, Barron & Associates Corporate Solutions, LLC, Alpharetta, Ga.


APPA Member: $89.00


Nonmember: $179.00


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