Customer Connections Virtual Conference (2020)

Hear from the experts on hot topics, trends, and best practices for public power utilities in four critical areas: customer service, energy services, key accounts, and public communications. Discover new ways to enhance your community connections. 

When you purchase this on-demand event, you’ll get access to all these presentations – 25 presentations in all for nearly 25 hours content.

Presentations include:

General Sessions

1. Opening General Session, feat. “The State of Public Power” by Joy Ditto and Excellence in Public Power Communications videos
2. Tuesday Morning General Session, feat. “Chair’s Address” by Jolene Thompson and recognition of Smart Energy Providers (30 minutes)
3. Closing General Session, feat. “Datashock: Artificial Intelligence, Connectedness, and Readying for the Big Data Future” by Jennifer Golbeck and Excellence in Public Power Communications Awards (75 minutes)

Customer Service

1. Measuring Call Center Success
2. Getting Value from Customer Research
3. Making it Easier for Customers to Pay
4. A Walk in Your Customer’s Shoes
5. AMI: Now What?

Energy Services

1. Distributed Generation: Whose Load Is It, Anyway?
2. Using Big Data to Design Customer-Focused Programs
3. Mining Your AMI Data for Energy Planning and Customer Service
4. Responding to Corporate Sustainability Goals*
5. Financing Energy Efficiency Programs
6. How Much is an EV Worth?

Key Accounts

1. Upgrading Your Key Accounts Program: A Guide for Next Level Service
2. Power Out, Key Account Communications On
3. Demand Response: Who Wants What, and Why
4. Responding to Corporate Sustainability Goals*
5. Battery Storage and Your Key Accounts

Public Communications

1. Communicating with Customers about Electric Vehicles
2. Success Stories: Public Power Newsletters
3. Generational Communications: Do You Know Who You’re Dealing With?
4. Walking the Talk: Communicating with Customers about Sustainability
5. Rewriting the Crisis Playbook: COVID-19 Lessons Learned

Industry Spotlights

1. How Utilities are Transforming Utility Bills to Optimize Customer Experience
2. Experiences, Tools and Outcomes During Times of Crisis

* Joint session (listed under multiple tracks)

Presentations are typically 60 minutes in length, except where noted.

Pricing:

Members: $475

Nonmembers: $950

More information on each presentation and speakers is available  here.

What you'll receive
After you purchase this on-demand event, you'll receive digital access – available for 1 year – to:

-- 25 presentation recordings
-- Printable versions of speaker presentations

Questions?
Contact EducationInfo@PublicPower.org to learn more.